Policy version: August 2026
www.ephcontrols.com is provided by EPH CONTROLS LIMITED a company registered in Ireland (under company registration number: 261542) whose office is located at South Link Road, Cork City, T12 F753, Ireland (‘we’, ‘our’ or ‘us’).
We are the controller of personal data obtained about visitors through their use of our website or otherwise, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you where you are identified or identifiable (your personal data) in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint or would like further information about our use of your personal data.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the EU General Data Protection Regulation (GDPR) in relation to goods and services we offer to individuals and our wider operations across the European Economic Area (EEA). This privacy policy has been prepared in light of our obligations under the GDPR, and the related national legislation in Ireland, the Data Protection Act 2018, together with other EU and Irish laws relating to privacy and data protection. Together, these laws are referred to as Data Protection Law in this policy.
Given the nature of our website, we do not expect to collect the personal data of anyone under 18 years old. Our online shop is intended for adults of legal contractual capacity. If you are aware that any personal data of anyone under 18 years old has been shared with our website or online shop, please let us know so that we can delete that data.
This privacy policy relates to your use of our website (www.ephcontrols.com) and our website shop which is located at: www.ephcontrols.com/shop
The personal data we collect about you depends on the particular activities carried out through our website. We will collect and use the following types of personal data about you:
|
Type of personal data |
Details and examples |
|
Account information |
your account details, such as username and login details |
|
Contact information |
your name, address and contact information, including email address and telephone number and company details |
|
Delivery information |
any delivery addresses specified for your order and any other information given such as delivery instructions like “leave with a neighbour” |
|
Identity information |
information on your identity |
|
Gender information |
Your gender may be inferred if you choose a title in the information you give us, such as Mr or Ms |
|
Location information |
information about your location |
|
Financial and payment information |
your billing information, transaction and payment card or other payment method information |
|
Your messages, views and responses |
details of any information, feedback or other matters you give to us by phone, email, post or via social media |
|
Usage information |
your activities on, and use of, our website, which includes measurements and analytics gathered from users. information about the services we provide to you your contact history, purchase history and saved items information about how you use our website and technology systems |
We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below.
We collect personal data from you:
Under data protection law, we can only use your personal data if we have a proper justification, eg:
These justifications are known as ‘lawful bases’ or ‘legal bases’ under Data Protection Law. A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).
The table below explains what we use your personal data for and why.
|
The purpose we use your information for |
How we use your information for this purpose |
What information we use for this purpose |
Legal justification |
|
Creating and managing your account with us |
We associate you and your use of our website with the account information that you provide to us when you create an account and input this into our internal account management system. This allows you to log in and use your account on our website |
Account information Contact information |
For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price |
|
Providing products to you |
We use your information to allow you to make purchases of our products |
Account information Contact information Financial and payment information Delivery information Usage information |
To perform our contract with you or to take steps at your request before entering into a contract |
|
Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us |
We run security processes on your information that allow us to ensure it matches with what you have told us, is consistent with our requirements for users, and that you are a real person. We evaluate your interactions with us to look for behaviours that can indicate fraud or other security threats such as phishing |
Identity information Account information Financial and payment information Contact information |
For our legitimate interests, ie to minimise fraud that could be damaging for you and/or us |
|
Enforcing legal rights or defend or undertake legal proceedings |
Where your information pertains to an issue that is the subject of legal proceedings, that may be taken by us against third parties or by third parties against us, including regulatory investigations, we will use your information to advance our case in these proceedings. This may mean your information is referred to in court documents, in correspondence or in discussions with the party against whom we are taking/defending the proceeding. |
Identity information Account information Contact information Usage information Your messages, views and responses |
Depending on the circumstances: to comply with our legal and regulatory obligations (so, if compelled by court order or similar) and in other cases, for our legitimate interests, ie to protect our business, interests and rights |
|
Customising our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website |
We tailor your user experience on our website by referring to the information you submit to us about your preferences, or information from elsewhere that may inform us on your preferences, and presenting you with content that we believe will be most relevant to you. |
Account information Contact information Usage information Location information
|
Depending on the circumstances: your consent as gathered by the separate cookies tool on our website – see Cookies and other tracking technologies below where we are not required to obtain your consent and do not do so, for our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent you may withdraw it at any time by changing the setting on the cookies tool – (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn) |
|
Improving and developing our website and customer service |
We retain and evaluate information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended |
Usage information Location information |
Your consent as gathered by our cookies tool and other tracking technologies below where we are not required to obtain your consent and do not do so, for our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price |
|
where EPH Controls is compelled by a court order, regulatory requirement or mandatory legal process to comply with our legal and regulatory obligations; and in cases where EPH Controls proactively pursues or defends legal claims at its own discretion — for our legitimate interests, ie to protect our business, interests and rights |
We use your contact information to make sure you are informed about things that we are required to tell you about or that you need to know about in order to use our website. |
Account information Contact information Usage information Your messages, views and responses |
To comply with our legal and regulatory obligations
|
|
Keeping your data secure. |
Encryption, firewalls, access controls, and staff training |
Contact information Usage information Your messages, views and responses |
To comply with our legal and regulatory obligations We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, ie to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us |
|
Returns and Refunds |
We use your order, payment, and contact information to process any returns, refunds, or warranty claims in respect of products purchased through our online shop |
Account Information Contact Information Financial and payment information Delivery information |
To perform our contract with you |
|
Retaining records of transactions for legal and tax purposes |
We retain records of your orders, purchases, and payments in order to comply with our legal obligations under applicable tax and company law. In Ireland, this retention period is generally six years from the end of the relevant financial year |
Account Information Contact Information Financial and payment information |
To comply with our legal and regulatory obligations
|
|
Marketing our products and services to existing customers |
We send communications to existing customers promoting our products and services, as described further in the ‘Marketing’ section below |
To perform our contract with you, for order confirmations, delivery updates, and account notifications |
For our legitimate interests, for other service-related communications that are not required by law or contract but that you need in order to use our website and online shop effectively, eg communications about technical issues or changes to our products |
|
Legal |
Disclosures necessary to comply with legal and regulatory obligations |
We may be required to provide copies of your personal data to regulatory or official bodies in the course of complying with our legal obligations under applicable law. This includes disclosures to relevant regulatory bodies as applicable, eg Revenue Commissioners, Data Protection Commission, An Garda Síochána/Police |
To comply with our legal and regulatory obligations |
|
For purposes in connection with our corporate structuring, including a significant corporate transaction such as a sale of any part of our business or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency |
To share your personal data with members of our company group, any third parties that will or may take control or ownership of some or all of our business and professional advisors acting on our or their behalf. In such cases information will be anonymised where possible and only shared where necessary |
Account information
|
Depending on the circumstances: to comply with our legal and regulatory obligations, and in other cases, for our legitimate interests, ie to protect, realise or grow the value in our business and assets |
We do not collect or process special category personal data (as defined under Article 9 of the EU GDPR) through our website or online shop. If this changes in the future, we will update this policy accordingly.
See ‘Who we share your personal data with’ for further information on the steps we will take to protect your personal data where we need to share it with others.
We will use your personal data to send you updates (by email, text message, telephone or post) about our products, including exclusive offers, promotions or new product.
We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not rely on your consent as our justification to send you marketing information. If we change our marketing approach in the future, or if other laws apply so that consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by:
We may ask you to confirm or update your marketing preferences if you ask us to provide further products in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and never sell or share it with other organisations for marketing purposes.
For more information on your right to object at any time to your personal data being used for marketing purposes, see ‘Your rights’ below.
We routinely share personal data with:
We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data.
We or the third parties mentioned above occasionally also share personal data with:
More details about who we share your personal data with and why are set out below:
|
Recipient |
Processing operation (use) by recipient |
Relevant categories of personal data transferred to recipient |
|
Stripe, Visa, Mastercard, Amex, Discover, Apple Pay, Google Pay |
All processed by Stripe |
Financial and payment information, contact information, account information |
|
Website Host named e-utopia (Dublin, Ireland) |
Hosting and maintaining the website and online shop on computer infrastructure |
All categories of personal data collected through the website and online shop |
|
Analytics Provider named Google Analytics |
Providing website analytics services to help us understand how our website is used |
Usage information; Location information |
|
Delivery Company being DPD |
Arranging and carrying out delivery of products ordered through the online shop |
Contact information; Delivery information |
If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).
We will not keep your personal data for longer than we need it for the purpose for which it is used.
Different retention periods apply for different types of personal data.
If you stop using your account, we will delete or anonymise your account data after 7 years.
Following the end of the relevant retention period, we will delete or anonymise your personal data.
Countries outside the EEA have differing data protection laws, some of which may provide lower levels of protection of privacy.
Under data protection laws, we can only transfer your personal data to a country outside the EEA/UK where In the case of transfers subject to the GDPR, the European Commission has decided the particular country, region or sector ensures an adequate level of protection of personal data (known as an ‘adequacy decision’) further to Article 45 of the GDPR
In the event we cannot or choose not to continue to rely on either of those mechanisms at any time we will not transfer your personal data outside the UK unless we can do so on the basis of an alternative mechanism or exception provided by applicable law.
More details about the countries outside the EEA to which your personal data is transferred are set out in the table below:
A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies, local storage and session cookies on our website. These help us recognise you and your device and store some information about your preferences or past action.
Specifically, we use: (i) cookies and local storage in connection with Google Analytics, to help us understand how our website is used; (ii) local storage in connection with our website chat widget; and (iii) session cookies to enable logged-in shop users to access their account and order history.
For further information on cookies, local storage and session cookies, and our use of these technologies, when we will request your consent before placing them and how to disable them, please see our Cookie Policy on our website.
You generally have the following rights, which you can usually exercise free of charge:
|
Access to a copy of your personal data |
The right to be provided with a copy of your personal data |
|
Rectification (also known as correction) |
The right to require us to correct any mistakes or inaccuracies in your personal data |
|
Erasure (also known as the right to be forgotten) |
The right to require us to delete your personal data—in certain situations |
|
Restriction |
The right to require us to restrict our use of your personal data in certain circumstances, eg if you contest the accuracy of the data |
|
Data portability |
The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or to ask us to transmit that data to a third party—in certain situations |
|
To object to use |
The right to object: at any time to your personal data being used for direct marketing (including profiling) in certain other situations to our continued use of your personal data, eg where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims |
|
Not to be subject to decisions without human involvement |
The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you We do not make any such decisions based on data collected by our website |
|
The right to withdraw consents |
If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time and for any reason or none You may withdraw consents by adjusting your cookie settings using our cookies tool, or by contacting us using the details set out in ‘How to contact us’ below Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn |
|
The right to complain to your data protection supervisory authority |
You are entitled to raise a concern with the data protection supervisory authority (ie regulator) in your country in relation to the manner in which an organisation has handled your personal data. We are based in Ireland where the data protection supervisory authority is the Data Protection Commission (DPC). Please see ‘How to Complain’ below. |
For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How to contact us’ below). You may also find it helpful to refer to the DPC’s webpage on your rights under the GDPR.
If you would like to exercise any of those rights, please email, call or write to us – see below: ‘How to contact us’. When contacting us please:
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do
Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
As described above you have the right to lodge a complaint with:
You are under no obligation to contact us before making a complaint to a data protection regulator, but we would appreciate the opportunity to address your concerns directly.
We may change this privacy policy from time to time. When we make significant changes, we will take steps to inform you, by for including a prominent notice on our website for a reasonable period.
Individuals in the EEA
You can contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below:
|
Our contact details |
Our Data Protection Officer’s contact details |
|
In Ireland: South Link Road, Cork City, T12 F753 and by phone on: 00353 21 434 6238
|
Mr. Terry Mealy is our Data Protection Officer who can be contacted by email on: terrymealy@ephcontrols.com
|
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